top of page

TERMS & CONDITIONS

CUSTOMER CARE

Welcome to Cloe Cosmetics. By using our website and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. GENERAL

These Terms & Conditions govern your use of www.cloecosmetics.com and apply to all transactions between Cloe Cosmetics and our customers. Cloe Cosmetics is a company registered in England and Wales. By placing an order, you confirm that you are at least 18 years of age.

2. PRODUCTS & PRICING

All prices on our website are displayed in GBP (£) and are inclusive of VAT at the applicable UK rate. We reserve the right to change prices at any time, but changes will not affect orders already placed and confirmed. Product images are for illustrative purposes only and may vary slightly from the actual product.

3. ORDERING

When you place an order, you will receive an email confirmation. This constitutes acceptance of your order. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or product unavailability.

4. PAYMENT

We accept Visa, Mastercard, and other major payment methods. All payments are processed securely. By providing your payment details, you confirm that you are authorised to use the payment method.

5. CONSUMER RIGHTS

As a UK consumer, you have rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in these Terms & Conditions affects your statutory rights.

6. INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, and graphics, is the intellectual property of Cloe Cosmetics and is protected by UK and international copyright laws.

7. GOVERNING LAW

These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Last updated: January 2025

PRIVACY & SAFETY

At Cloe Cosmetics, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

INFORMATION WE COLLECT

We may collect the following personal information when you place an order or register on our website: name, email address, postal address, phone number, and payment information. We do not store payment card details on our servers.

HOW WE USE YOUR INFORMATION

We use your information to: process and fulfil your orders, communicate about your orders, send marketing communications (with your consent), improve our website and services, and comply with our legal obligations.

YOUR RIGHTS UNDER UK GDPR

You have the right to: access your personal data, rectify inaccurate data, erasure of your data, restrict processing, data portability, and object to processing. To exercise these rights, contact us at privacy@cloecosmetics.com.

COOKIES

Our website uses cookies to improve your browsing experience. You can manage your cookie preferences via your browser settings.

Last updated: January 2025

WHOLESALE INQUIRIES

Are you a UK retailer interested in stocking Cloe Cosmetics products? We welcome wholesale partnerships with businesses across the United Kingdom.

To enquire about wholesale opportunities, please contact our trade team at wholesale@cloecosmetics.com. Please include the following details: your business name and Companies House registration number, the type of business (e.g., salon, boutique, online retailer), estimated monthly order volume, and any specific product lines you are interested in.

Our wholesale team will respond within 3-5 business days. We offer competitive trade pricing, a minimum order value of £500, regular new product launches, and dedicated account management for our UK retail partners.

All wholesale orders are subject to our standard Terms & Conditions and UK VAT regulations.s

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards

  • ​PAYPAL

  • Offline Payments

bottom of page