We offer Standard Delivery (3-5 business days) for £3.99, Express Delivery (1-2 business days) for £6.99, and Next Day Delivery (order before 2pm) for £8.99. Orders over £30 qualify for FREE standard delivery across the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

We offer a 30-day return policy on all products. If you are not completely satisfied with your purchase, simply return the item in its original condition and packaging within 30 days of receipt for a full refund or exchange. Please contact our customer service team to initiate a return. Return shipping costs may apply unless the item is faulty or incorrect.

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your parcel through our delivery partner's website. If you haven't received a tracking email within 2 business days of placing your order, please contact our customer service team.

Yes, absolutely. All payments on Cloe Cosmetics are processed securely using industry-standard SSL encryption. We accept Visa, Mastercard, American Express, PayPal, and other major payment methods. Your card details are never stored on our servers.

Currently, Cloe Cosmetics ships exclusively within the United Kingdom. We cover England, Scotland, Wales, and Northern Ireland. We are working on expanding our delivery coverage in the future. Stay tuned to our newsletter for updates on international shipping.

We sincerely apologise if you receive a damaged or incorrect item. Please contact our customer service team within 48 hours of delivery with your order number and photos of the item. We will arrange a replacement or full refund at no extra cost to you. Your satisfaction is our top priority.