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SHIPPING & RETURNS
SHIPPING POLICY
At Cloe Cosmetics, we are committed to providing you with a fast, reliable, and affordable shipping service across the United Kingdom. All orders are processed within 1-2 business days of payment confirmation. Once dispatched, you will receive a confirmation email with your tracking number.
We offer FREE standard delivery on all orders over £30. For orders under £30, a flat shipping fee of £3.99 applies. We also offer Express Delivery (1-2 business days) for £6.99 and Next Day Delivery (order before 2pm) for £8.99. Delivery times may vary during peak periods and bank holidays.
RETURN & EXCHANGE POLICY
At Cloe Cosmetics, we want you to be completely satisfied with your purchase. Please read our Shipping & Returns policy carefully.
SHIPPING INFORMATION
We offer FREE standard shipping on all orders over £30 to addresses within the United Kingdom. For orders under £30, a flat shipping fee of £3.99 applies.
Standard Delivery (3-5 business days): £3.99 (Free on orders over £30)
Express Delivery (1-2 business days): £6.99
Next Day Delivery (order before 2pm): £8.99
We ship to all addresses within England, Scotland, Wales, and Northern Ireland. Please note that delivery times may vary during peak periods and bank holidays.
RETURNS POLICY
We offer a hassle-free 30-day returns policy. If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange, provided the item is unused, in its original packaging, and in resalable condition.
To initiate a return, please contact our Customer Service team at support@cloecosmetics.com with your order number and reason for return. We will provide you with a prepaid returns label.
Refunds will be processed within 5-7 business days of receiving your returned item and will be credited to your original payment method.
Please note: For hygiene reasons, we are unable to accept returns on opened beauty products, pierced jewellery, or items marked as non-returnable.
DAMAGED OR FAULTY ITEMS
If you receive a damaged or faulty item, please contact us within 48 hours of delivery with photographic evidence. We will arrange a free replacement or full refund at no additional cost to you.
Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.